Shipping policy
All apparel orders will undergo strict sorting, inspection, folding and protective packaging before shipment. We use dust-proof, wrinkle-resistant and pressure-resistant professional packaging materials to effectively avoid dirt, extrusion deformation, fabric creases and surface damage during long-distance cross-border transportation, ensuring that all garments are delivered intact and tidy.
After successful payment confirmation, all orders will enter the official processing queue. The standard order processing cycle is 2 to 5 working days, including product re-inspection, arrangement, packaging and logistics docking. Weekends and international statutory public holidays are not included in the processing time. During peak promotion seasons, year-end inventory updates and order surges, the processing cycle may be appropriately extended by 1 to 3 working days due to large order volume, which belongs to normal commercial processing conditions.
We provide stable global cross-border shipping services covering most countries and regions around the world. Standard international shipping takes 10 to 25 working days for delivery, and expedited shipping takes 5 to 12 working days for delivery. All delivery times are fully estimated based on logistics rules and are not absolute guaranteed arrival times. Actual delivery progress may be affected by international logistics transfer efficiency, local postal distribution rules, customs random inspection, extreme weather, seasonal logistics backlog and policy adjustments. All uncontrollable delays are not within the scope of liability.
Unified standard flat shipping fees are adopted for all regions. Orders that reach the specified consumption threshold can enjoy free global standard shipping services. The free shipping standard is subject to the real-time settlement rules of the shopping cart. All shipping fees generated by orders are one-time transportation costs, which will not be refunded due to subsequent order cancellation, partial return or exchange.
All international cross-border shipments may generate import duties, value-added taxes, customs clearance handling fees and other local government charges in the destination country. All related expenses are independently borne by the buyer. We do not bear any tariff and clearance costs, and cannot predict or interfere with local customs assessment standards. We can provide complete and standardized commercial invoices, packing lists and customs declaration materials to assist customers in completing smooth customs clearance. If the package is returned or abandoned due to unpaid tariffs, all losses shall be borne by the buyer.
After the parcel is successfully dispatched, the exclusive logistics tracking number will be automatically generated and updated. The tracking information will take 24 to 48 hours to be activated and displayed normally. If the logistics status has not been updated for a long time or the package is lost, detained or abnormally signed for, customers can contact customer service to verify and follow up the order progress at any time.